Customers today have higher expectations than ever before. They have the tools and take the time to seek out the organizations that will not only meet but also exceed these high expectations. A structured process for exceeding customer expectations is necessary if you hope to outdistance your competition.
Learn a structured process to exceed customer expectations.
What You’ll Learn
Participants will learn the following:
Why you want to learn it
Expectations will vary among customers. With a plethora of research and analysis web search tools, customers will learn about your organization before they walk in your doors. They will have their preconceived expectations prior to speaking to you, so it will be a good idea to prepare for this.
How it will help you
Having a structured process for exceeding customer expectations is necessary if you hope to outdistance your competition.
Time: 9:30 AM – 11:30 AM
Duration: 2 Hours
Time: 9:30 AM – 11:30 AM
Duration: 2 Hours
Individuals who directly engage and work with customers as a normal part of their job duties. Individuals who want to understand how to increase their sales potential.
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