Excellence in Customer Service

Build Meaningful and Powerful Relationships

This program can be offered in one full day or in a two ½-day format.  With an emphasis on the skills needed to build external and internal relationships, our training tackles issues such as how people can exceed customer expectations, initiate new services to generate add-on and cross-selling opportunities, and leverage industry-wide “best practices” to strengthen customer ties.  Companies tell us the training brings measurable gains in improved service quality, better resolution of customer conflict, and increased customer loyalty.

  What You’ll Learn

This program can be offered in one full day or in a two ½-day format.  With an emphasis on the skills needed to build external and internal relationships, our training tackles issues such as how people can exceed customer expectations, initiate new services to generate add-on and cross-selling opportunities, and leverage industry-wide “best practices” to strengthen customer ties.  Companies tell us the training brings measurable gains in improved service quality, better resolution of customer conflict, and increased customer loyalty.

 

  Why you want to learn it

Loyal customers. They’re the engine of every business. Yet how do companies equip employees to perform their role of winning and retaining customers? Of figuring out customer priorities? Of applying tested strategies to foster enduring relationships? Dale Carnegie Training® brings companies the right tools to cultivate valued, lasting customers. These include practices to help employees become good interpreters of what customers want today, and expect tomorrow. We present the most effective tactics for overcoming customer dissatisfaction and client defection. We even offer strategies employees can use to negotiate big wins for both their companies and their customers.

  • Module 1: Attitudes for Service
  • Module 2: Manage Customer Expectations
  • Module 3: Cross and Up Sell
  • Module 4: Customer Follow Through

  How it will help you

  •  Understand and apply a customer focused approach to service and sales
  • Manage expectations and follow through to exceed expectations
  • Improve internal customer service and processes
  • Create additional buying opportunities that add value to the customer

We offer various leadership training courses suited for different needs. Click the button below to see our upcoming courses.

Individuals who directly engage and work with customers as a normal part of their job duties. Individuals who want to understand how to increase their sales potential.

 Testimonials

“ What I’ve learned is I don’t have to do it all by myself. Learning how to delegate was a breakthrough for me at the Dale Carnegie training.”
– Lannette Johnson | Purchasing Manager, WhisperKOOL

“ The Leadership Training for Managers course taught me more about myself so that I can be better, not just in the workplace, but in my personal life.  ”
–Samantha Owusu | Marketing Manager, Vinotheque

“ My breakthrough at Dale Carnegie was understanding that the way you deliver a message really impacts the outcome of what you’re trying to achieve.”
– Marcos Cruz | Technical Designer, Ultra Wine Racks and Cellars

The Bottom Line …

Customer Service training can help deliver a long-term increase in sales and customer loyalty.