Customer Service Training
With an emphasis on the skills needed to build external and internal relationships, our training tackles issues such as how people can exceed customer expectations, initiate new services to generate add-on and cross-selling opportunities, and leverage industry-wide “best practices” to strengthen customer ties. Companies tell us the training brings measurable gains in improved service quality, better resolution of customer conflict, and increased customer loyalty.
What You’ll Learn
Determine the customer’s initial expectations, and learn sure-fire approaches to exceeding them again and again! Work with customers to set realistic expectations, and follow a consistent process to manage them in the future. Explore your influence as you build and deepen relationships with your customers.
Why You Want To Learn It
This engaging, collaborative course is the perfect way to boost your customer service practices. You’ll make connections with new customers and improve relationships with old ones as you learn to communicate clearly about your business promise. Your organization will earn the trust and respect of everyone you encounter as you consistently come through for your customers.
How It Will Help You
In customer service, consistency is key. As you build your reputation as a company that always delivers, you’ll become an organization that makes customers want to come back! After this course, you’ll enjoy success with a loyal customer base that takes you straight to the top.