Attitudes for Customer Service

Attitude Trumps Aptitude

Creating and maintaining a customer service attitude involves understanding expectations, going above and beyond, and being a customer advocate. Demonstrating behaviors of helpfulness, genuine interest and respect influences customer behavior — moving them from indifferent to loyal.

When it comes to customer service, attitude trumps aptitude.


  What You’ll Learn

Participants will learn the following:

  • Set goals for improvement by assessing current Customer Service Attitudes.
  • Build customer relationships by incorporating the Four Drivers of Customer Service.
  • Maintain a consistently positive attitude by applying Attitude Control Principles.
  • Use conversational language to keep the interactions casual and relaxed.


  Why you want to learn it

Driving profitability and growth stem from customer service and satisfaction.


  How it will help you

This module makes you keenly aware of how your attitude during customer contact can make the difference.

  • May 18, 2020

Time: 9:30 AM – 11:30 AM

Duration: 2 Hours

Individuals who directly engage and work with customers as a normal part of their job duties. Individuals who want to understand how to increase their sales potential.


“ What I’ve learned is I don’t have to do it all by myself. Learning how to delegate was a breakthrough for me at the Dale Carnegie training.”
– Lannette Johnson | Purchasing Manager, WhisperKOOL

“ The Leadership Training for Managers course taught me more about myself so that I can be better, not just in the workplace, but in my personal life.  ”
–Samantha Owusu | Marketing Manager, Vinotheque

“ My breakthrough at Dale Carnegie was understanding that the way you deliver a message really impacts the outcome of what you’re trying to achieve.”
– Marcos Cruz | Technical Designer, Ultra Wine Racks and Cellars

The Bottom Line …

Customer Service training can help deliver a long-term increase in sales and customer loyalty.