Manage Customer Expectations

Exceeding Customer Expectations in Necessary

Customers today have higher expectations than ever before. They have the tools and take the time to seek out the organizations that will not only meet but also exceed these high expectations. A structured process for exceeding customer expectations is necessary if you hope to outdistance your competition.

Learn a structured process to exceed customer expectations.

 

  What You’ll Learn

Participants will learn the following:

  • Determine the expectations of their customers
  • Manage customer expectations in order to exceed them
  • Implement a customer expectations management process
  • Partner with customers to build a relationship

 

  Why you want to learn it

Expectations will vary among customers. With a plethora of research and analysis web search tools, customers will learn about your organization before they walk in your doors. They will have their preconceived expectations prior to speaking to you, so it will be a good idea to prepare for this.

 

  How it will help you

Having a structured process for exceeding customer expectations is necessary if you hope to outdistance your competition.

  • May 19, 2020

Time: 9:30 AM – 11:30 AM

Duration: 2 Hours


  • June 26, 2020

Time: 9:30 AM – 11:30 AM

Duration: 2 Hours


Individuals who directly engage and work with customers as a normal part of their job duties. Individuals who want to understand how to increase their sales potential.

 Testimonials

“ What I’ve learned is I don’t have to do it all by myself. Learning how to delegate was a breakthrough for me at the Dale Carnegie training.”
– Lannette Johnson | Purchasing Manager, WhisperKOOL

“ The Leadership Training for Managers course taught me more about myself so that I can be better, not just in the workplace, but in my personal life.  ”
–Samantha Owusu | Marketing Manager, Vinotheque

“ My breakthrough at Dale Carnegie was understanding that the way you deliver a message really impacts the outcome of what you’re trying to achieve.”
– Marcos Cruz | Technical Designer, Ultra Wine Racks and Cellars

The Bottom Line …

Customer Service training can help deliver a long-term increase in sales and customer loyalty.