Find your customer service training programs.
Our training provides advanced customer service tips and tools for your organization based on the content area or competency you want to improve. Learn about customer service skills that create positive first impressions, manage customer expectations, and build customer loyalty by exploring through our training and development courses.
Competencies for New Leaders:
• Attitudes for service
• Telephone Skills: Inbound and Outbound
• Managed Customer Expectations
• Complaint Resolution
• Internal Customer Service
• Service to Sales
• Customer to follow through
• Service to sales
• Customer follow-through
• Create loyal customers
Format: Live Online course
Performance Change Pathway
The Dale Carnegie Design and Delivery Framework
The Dale Carnegie experience engages learners from the initial contact through follow-up and support to reinforce key behaviors. Our methodology supports the development of skills and habits needed to sustain performance change. We believe that the emotional shift is as important as the behavior shift. That’s why our Performance Change Pathway™ shows our deliberate approach to create training programs that drive improved performance.